Your questions, answered

We're here to simplify finding and selling items. Below are answers to common questions about Connex, our process, and what to expect from our service.

Frequently asked questions

At Connex, we prioritize clarity and simplicity. This section answers common questions about our local deal-sourcing and consignment service. Discover how we operate and what follows your submission to get started.

What are the most common questions people ask?

Connex helps buyers and sellers find local matches. You submit what you want to buy or sell, we review the details, search for a potential match, and contact you if there’s a good option. If both sides want to move forward, Connex explains the next steps.

What should buyers know about how you search, match, and connect them with items?

Buyers are responsible for reviewing the item, asking questions, checking condition, verifying authenticity, and deciding whether they want to complete the purchase. Connex helps with the connection but does not guarantee the item.

What should sellers understand about how you help them move their items?

Sellers are responsible for providing accurate item details, photos, condition, price, and ownership information. Connex may help find a buyer or coordinate the deal, but the final sale depends on the buyer and seller moving forward.

Does Connex handle the meetup?

Sometimes Connex may help coordinate details, but buyers and sellers are responsible for their own meetups, payments, inspections, and final decisions. Connex strongly recommends meeting in safe public places.

How would you explain the process of using your service in a super simple way?

After you submit a form, Connex reviews your request and looks for potential matches. If we find a buyer, seller, or item that fits, we’ll contact you by text or email with the next steps.

Is there a cost to submit a request?

Yes, submitting a request is free. Connex may charge a finder’s fee, match fee, service fee, or agreed commission depending on the transaction. Any fee will be disclosed before you choose to move forward.

What kinds of items do you accept?

Connex focuses on items with resale value, such as electronics, sneakers, clothing, accessories, collectibles, furniture, and other local goods. We do not accept stolen, counterfeit, illegal, unsafe, or prohibited items.

What happens after I submit a form?

Once you submit your form, our team at Connex will review the details and begin searching for a match. We will contact you directly if we find a suitable option or have further questions.

Ready to get started?

Have a question that wasn't answered? Or are you ready to find or sell an item? We're here to help make your experience smooth and simple.